- Cleaning and disinfecting M6
- Service M6
- MLS®️ laser care
Maintenance
Regular maintenance and care for your MLS laser equipment will ensure its longevity and optimal performance.
By investing time and effort into taking care of your MLS laser, you can extend its lifespan and derive greater value from your purchase.
Regular maintenance involves a few simple yet essential steps.
- It is crucial to keep your MLS laser clean and free from dust or debris. This can be achieved by using a clean soft cloth to wipe the external surfaces and ensuring that the vents are not blocked.
- Pay attention to the recommended maintenance schedule
- Treat the laser with care and store the MLS laser in a suitable environment, away from extreme temperatures or excessive moisture.
Repairs
Your laser is a machine like any other and may need to be repaired. Here are the steps when you encounter a problem.
- Refer to the user manual to see if you can find out what is wrong. It is a great reference. Most problems are easily fixed.
- Take photo of any error message, or video of laser in use showing the problem. In describing the problem, please document as much as possible so we can best help.
- We will see if we can advise immediate solutions or whether it needs to be sent to a technician for repair.
We understand the importance of uninterrupted laser treatments for your patients and the inconvenience caused by being without your MLS laser.
We are pleased to offer a Loaner Laser Program, where you can rent a replacement laser while your equipment is being serviced. This is subject to availability, and we only have a small number of lasers we can offer. We will make every effort to help.
Contact
Should you have any further questions or require assistance with maintenance procedures, please do not hesitate to reach out to our support team.
We are here to ensure that your MLS laser continues to serve you effectively for years to come.
Annual Service
Send Away or In-Clinic
We recommend you schedule an annual service of your machine with an expectation you may be without it for about a week. The timing does not need to be exact and can be scheduled around your commitments.
For best results, we advise the following:
- Contact service company to schedule your service.
- Clarify any fees for service directly with the service provider (annual service is not covered under warranty)
- Plan your service to match clinic’s schedule for optimal timing.
- Send your machine directly to the service company.
- Ensure you have appropriate insurance for whatever shipping method you choose.
- Take photo of your laser packed and ready for shipping (precaution).
General Information
ASA Laser Warranty and Repair Information
ASA provide a 24 month warranty on all lasers. In addition, Heal with Laser complies with your rights under the Australian Consumer Law.
Should your laser develop any malfunction during the guarantee period due to faulty materials or manufacture, ASA will replace or repair it at their discretion. Steps to follow:
- Report problem to Heal with Laser.
- We will confirm with ASA if something is covered under warranty.
Warranty does not cover misuse or negligent handling, and normal wear and tear. Similarly, your warranty does not cover freight, or any other costs incurred in making a claim.
Refer to the documents provided with your laser for a full copy of ASA’s Replacement or Repair Guarantee.
Insurance
Customers are responsible for their own practice and equipment insurance. Any accidental damage or other issues that would normally be covered by your insurance are not covered by warranty.
Annual Service
Please note annual service costs are not covered under warranty. Annual service inspection will check your laser mechanically and will also check laser output.
Safety Glasses
Safety glasses should be treated with the same care as prescription glasses. Any scratching or damage to the protective film on the lenses will render them unsafe to use with the laser.
We recommend cleaning with a quality lens cleaner and drying with a soft, clean, microfibre cloth to remove any residue.
You can purchase additional glasses directly from us.
Battery
Applies to Mphi, Mphi 5, Mphi 75 and M75.5
Please note the battery is subject to usual wear and tear and will need to be replaced from time to time.
- The device should not be left for long periods with a flat battery (no more than 2 months). To increase battery life, avoid deep discharge and recharge.
- The User Guide provides a complete description about caring for the unit’s rechargeable battery.
